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FAQs

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Can I order more than one ring so I can try them for size or to compare and return the unwanted ring back for a refund?

So we can continue to offer you rings at great prices we ask customers not to order a number of rings to make a choice from and subsequently return the unwanted for a refund as the majority of our rings are made to order. The business model would struggle to be successful if our stocks grew too big. Please contact customer support if you would like further assistance with this subject, we'll be happy to help.

I'm trying to place an order but keep seeing a decline notice after I have completed the payment process.

Decline notices are given by the customers credit/debit card issuer. They are not given by us or our secure payment server Secure Trading.
We highly recommend customers contact the card issuer to see why a decline notice has been given. We have found in most past cases that the card issuer has a security block in place on a certain value and above to protect the card owner from credit card fraud. Most issuers will lift the block for the one transaction after they have been contacted by the card owner.

How long will my order take to be delivered?

Each of our products have listed in their individual specifications their delivery times, these are reasonably accurate within 2-3 days. Please contact customer support if you require an order by a specified date, we will do our utmost to accommodate.

Should I be worried about buying online?

Not at all. This site uses a Secure Trading e-commerce payment and security system. SecureTrading are fully accredited as a Level 1 compliant provider, the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS).

Why should I buy a ring from the Palladium Ring Company?

Our palladium rings are the same as you will see sold at quality jewellers on the high street. The only difference is the price. We sell the same rings much cheaper, in most cases, 50% cheaper. Click here for more reasons to choose Palladium Ring Company.

What is the best way to determine ring size?

You can pop into any jewellery store and get your finger measured. Alternatively, use one of our ring sizers. This will ensure that your ordered ring will fit perfectly (if measured according to the instructions). Click here to request a free ring sizer. We will send it to you by post. Make sure you measure your finger at different times of the day to get the right size. It is best to avoid any remake fees.

I have received my ordered ring and the finger size is correct as per my order but I have found the size ordered is not fitting me properly.

If you order the wrong size ring we can resize it for you for a small fee (providing the ring is returned within 28 days) plus £15.00 delivery if outside the UK.

If you order the wrong size ring we can resize it for you at no charge providing the ring is returned with 28 days of receiving it.

You can return a ring for a resize by visiting the Resizing page in the Customer Support section. You will be contacted by Customer Support once the item has been received back giving full details of the resize and the resize turn round time

What quality are Palladium Ring Company’s diamonds?

Our diamond qualities start from Colour H Clarity Si1 and upwards. Please see the products individual specifications for the supplied diamond quality.

What is the difference between palladium grades?

We only sell one grade. Grade 950. The difference is in the purity. For example, our rings are 950 parts in a thousand palladium.

Do you offer an engraving service?

We do offer an engraving service if required but unfortunately we cannot offer the 28 day guaranteed refund to an engraved item as it cannot be resold. The average charge for this service is from £20 per ring. The cost is calculated by the number of letters and characters in an inscription. Please contact customer support for more details.

How do I get my palladium ring re-polished?

We offer a polishing or refinish service for all rings supplied by ourselves Charges vary from ring to ring so please contact customer support for more details.

What if a palladium ring gets stuck on my finger?

If a palladium ring gets stuck on your finger add a little soap or hand cream, and it should come off easily. If your finger gets injured and swells, the ring can be cut off using a ring cutting tool. You will not have to lose a finger!

Do you make custom rings?

No, not at the moment.

How do I know that a piece of jewellery is really palladium?

All UK supplied palladium jewellery is required to be hallmarked by law. The hallmark will stipulate the metals type and purity. Please see our section Hallmarking for more information.

I notice that your prices include VAT. Must I pay VAT if I live in a country outside the EU?

No. This website shows all prices inclusive of VAT. If you are ordering from a country outside of the EU, you are exempt from paying VAT. The store automatically removes the VAT during the checkout payment process. Please note, to be applicable for VAT exemption, the delivery address you enter must be in a non-EU country. Please see International delivery for more information.

I have received my order and it hasn't met my expectations. How do I return the order for a refund as per the guaranteed 28 day refund policy

Yes, our 28 Day Money Back Guarantee means that you can return the item for a full refund providing it is returned to us unused, in it’s original packaging, within 28 days of receipt. By unused we mean, not scratched or worn in any way other than that expected when initially trying it on.

You can return an item by visiting the Returns & Exchanges page in the Customer Support section. This simple form will need to be printed and completed. Once the form has been completed enclose it with the goods to be returned following the mailing instructions at the base of the form. You will be contacted by Customer Support once the returned item has been received back giving full details of your refund.

Please can you clarify what alloy is used in your palladium rings?

Like palladium rings on the high street, the alloy used in all of our bands is Cobalt (5%). Cobalt helps to make the hard palladium metal workable in jewellery manufacture.

What are the qualities of a diamond?

The qualities of a diamond are Colour, Clarity, Cut and Carat or commonly known as the 4c's

Colour - Most diamonds of gem quality vary in shade from colorless to yellow. Other colors occur in diamonds such as brown, orange, pink, blue, etc. The most intense of these shades are determined as "Fancy" colors.

Clarity - Diamond clarity is a term used to describe the absence or presence of flaws inside or on the surface of a diamond. A perfect stone with perfect clarity, or clearness, is rare, and most flaws that do exist in jewellery grade diamonds cannot be seen without looking at the gems through a jewellers loupe.

Cut - How a diamond has been cut, polished, and to what proportions and symmetry, are of utmost importance since these factors determine the life, brilliance and dispersion of the diamond. If these cutting factors fall below standard, the appearance of the diamond will be adversely affected.

Carat - The weight or size of a diamond is measured in carats (ct.). A carat is 0.2 grams and there are 100 points (or 200 milligrams) per carat

Please contact our customer support team if you require any further information on diamonds or diamond certificates, we are here to help!

Please our section Diamond Guide for more details.

What is a GIA/IGI diamond certificate/report?

The GIA / IGI diamond certificate/report give's you the customer the confidence that the diamond you are buying is at the quality you want and more importantly paid for.

The GIA Diamond Grading Report has the assessment of a diamond’s 4C’s – color, clarity, cut, and carat weight – along with a plotted diagram of its clarity characteristics and a graphic representation of the diamond’s proportions. For standard round brilliant cut diamonds falling in the D-Z color range, the report also includes a GIA Cut grade.

The IGl Diamond Report is essentially a statement attesting to the authenticity of a diamond and provides a reliable and accurate report of its identity and grade based on an internationally recognised system. Each diamond is scientifically analysed by several gemologists who use their experience in combination with state-of-the-art equipment to produce an accurate description of the characteristics of the diamond and the quality of its cut. With its detailed information presented in understandable language, the different qualities of a diamond can be truly appreciated.

Please contact our customer support team if you require any further information on diamonds or diamond certificates, we are here to help!

How is my order sent to me?

All UK orders are sent by the Royal Mails special delivery service. This service is guaranteed next day delivery. International orders are sent by International signed for mail, please see International delivery for more information.

Should I be worried about a high value item being sent to me?

No, the transit of all orders is our responsibility, we fully insure our parcels contents while they are in transit. The order only becomes the customers responsibility once received and signed for.

My order is a surprise, will the parcel spoil the surprise if seen by my partner?

No, all orders are sent in a Royal Mail special delivery polybag and there is no reference to the contents or our full company name. We refer to ourselves as PRCO Ltd on return addresses etc.

I've made an order but the money hasn't come out of my account?

We do not charge our customers credit/debit cards until the order is ready for dispatch.

I've made an order with you but I haven't received my confirmation emails.

In some cases confirmation emails are not received because the email provided has been misspelt. If you don't receive an email within 24 hours of placing your order please contact customer support with your name and address and they will make the necessary adjustments and resend an order confirmation email.

Do you buy secondhand jewellery?

No sorry we don't, we only sell new jewellery produced by ourselves or selected suppliers.

My order is urgent, can I receive it quicker than the specified delivery time.

Yes, we will do our upmost to accommodate our customers needs. Please contact customer support with the full details and they will confirm within 30 minutes if an order can be sent out to meet a stipulated deadline. Please keep in mind that some items of jewellery are complex in manufacture and the delivery dates specified are applicable to detailed processes.

Does palladium scratch?

Believe it or not… palladium does scratch. All precious metals can scratch, and palladium is no exception. However, the scratch on palladium is merely a displacement of the metal and none of its volume is lost. Over time palladium develops a natural patina, which many people find just as attractive as a polished finish. See Caring for palladium for more details.

Should I be concerned about conflict diamonds being used?

We can confirm it is to the best of our knowledge that all diamonds used in our rings have passed through the Kimberly process. The process was set up by the Major diamond producing countries to insure that each handler of a rough diamond knew of it's origin. For more details on the Kimberly process please visit http://www.kimberleyprocess.com

How do I cancel my order?

Please contact customer support with your order reference number and they will assist you with the cancellation. If the item has not yet been dispatched we will cancel the order at no charge. Please see our returns policy for orders that re

How do I know if you have received my order?

You will receive an order confirmation email from us. Sometimes Outlook considers emails as junk so if you don't receive an email from us please check your trash or junk folder. If you don't receive an email within 24 hours of placing your order please contact customer support.

Do you deliver Internationally?

Yes we do, please see International delivery for full details.

Do you charge for postage and packing?

UK orders come with free postage and packing. Postage and packing charges are applicable to international orders, £9.99. Please see international delivery for more details.